Shipping policy

ALL SALES ARE FINAL.  NO RETURNS OR EXCHANGES ARE ACCEPTED.  PLEASE SEE POLICY ON DAMAGED ITEMS 

Shipping Policy

All orders are carefully packaged with intention and care to ensure they arrive safely to you.   We are currently only shipping within the US at this time.  Local customers please contact via email @M3WhimsicalCrystals@gmail.com to set up local pick up.

Processing Time

Orders are typically processed within 1-3 business days after payment is received, excluding weekends and holidays.  Please allow additional time during high-volume or holiday periods.

Shipping Method

Shipping methods and rates are calculated at checkout.  Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Time

Estimated delivery times are provided by the carrier and are not guaranteed.  We are not responsible for delays caused by the carrier, weather conditions, or other circumstances beyond our control.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.  We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

Once the package is in the care of the shipping carrier, we are not responsible for lost, delayed or stolen packages.  If an issue occurs, we recommend contacting the carrier directly using the provided tracking information.

Shipping Damage

If your order arrives damaged, please refer to our Damaged Item Policy and submit all required documentation within 48 hours of delivery.

Delivered but Not Received Policy

Once an order is marked "Delivered" by the shipping carrier, responsibility for the package transfers to the recipient.

If your tracking information shows Delivered but you have not received your package, we kindly ask that you take the following steps:

*Check your surroundings

*Look around your delivery area, mailbox, porch, or secure locations.

*Ask household members, neighbors, or building management if the package was accepted on your behalf.

*Contact the shipping Carrier

*Reach out directly to the carrier using the tracking number provided.

*Request confirmation of the delivery location or a GPS delivery scan, if available.

*File a carrier claim

*If the carrier confirms delivery but the package cannot be located , a claim or investigation must be filed with the carrier.

PLEASE NOTE:

*Packages marked Delivered are not eligible for refunds or replacements.

*We are unable to replace or refund items that have been lost , stolen or missing after delivery confirmation.

*Shipping insurance (if offered at checkout) is strongly recommended for additional peace of mind.

We understand how disappointing this situation can be and will gladly assist with any information needed to support your claim with the carrier.

By placing and order, you agree to this policy.